for Dreams Mobile Online Store
At Dreams Mobile, we strive to provide fast, secure, and reliable delivery services across the Maldives. This Shipping & Delivery Policy outlines the methods, timelines, responsibilities, and conditions relating to the shipment of products purchased through our online store.
Available shipping options may vary depending on product category, delivery location, package size and weight, courier availability, and operational conditions.
Estimated delivery time:
3–5
Business Days
Suitable for most nationwide deliveries within the Maldives.
Estimated delivery time:
1–2
Business Days
Available for selected products and eligible locations. Additional charges may apply.
Orders to islands and atolls are delivered through our logistics and courier partners, including Redbox Maldives, subject to their operational schedules, transport availability, and service terms.
Delivery times may vary depending on:
Shipping charges are automatically calculated during checkout based on:
Estimated shipping charges will be displayed before payment confirmation.
Additional charges may apply for:
Orders are typically processed within:
1–3 Business Days
Processing begins after successful payment confirmation, OTP verification, fraud screening, and stock confirmation.
Orders placed during weekends, public holidays, peak sales periods, or promotional campaigns may require additional processing time.
Dreams Mobile reserves the right to delay or cancel shipments due to payment verification issues, stock shortages, suspected fraud, operational disruptions, or force majeure events.
Once your order has been shipped or handed over to the courier partner, you may receive:
Tracking availability depends on the courier service, destination, and shipment type. Customers may monitor shipments through courier tracking systems, customer support, or order management portals where available.
Customers are responsible for:
Delivery personnel may request:
Dreams Mobile shall not be responsible for failed deliveries caused by incorrect addresses, unreachable customers, invalid contact numbers, refusal to accept delivery, or restricted access locations.
Certain products may be subject to shipping restrictions due to:
Restricted items may require special courier handling, experience longer delivery times, or be unavailable for delivery to certain islands or regions.
Risk of loss or damage transfers to the customer upon successful delivery or pickup.
Customers are advised to inspect packages immediately upon receipt.
Any missing items, visible damage, incorrect products, or signs of package tampering must be reported within 24 hours of delivery.
Failure to report issues within the specified period may affect eligibility for claims, replacements, or refunds.
While we aim to deliver within estimated timelines, Dreams Mobile shall not be held liable for delays caused by circumstances beyond our control, including:
Estimated delivery times are indicative only and are not guaranteed unless explicitly stated otherwise.
