Shopping cart

Privacy Policy

for Dreams Mobile Online Store

Last Updated: May 2026

Dreams Holding Pvt Ltd (“Dreams Mobile”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information and maintaining transparency regarding how your information is collected, used, stored, processed, and disclosed.

By accessing or using our website, creating an account, verifying your mobile number via OTP, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of our services immediately.

Company Information

Dreams Holding Pvt Ltd
2nd Floor, Ma. Bangufadige Irumatheebai
Majeedhee Magu, Male’, Maldives

Website: Dreams Mobile Online Store
Customer Hotline: +960 7926111
Email: sales@dreamsmobile.com

Information We Collect

We may collect various categories of information depending on how you interact with Dreams Mobile.

Information You Provide Directly
  • Full name, mobile number, and email address
  • Delivery and billing address
  • Account information and encrypted passwords
  • Payment confirmation slips
  • Product reviews and customer support messages
  • Order details, purchase history, and warranty information
  • Identification documents where required
  • Financing or installment application information
Automatically Collected Information
  • IP address, browser type, and device information
  • Operating system and internet service provider
  • Geographic location and session information
  • Website navigation data and referral URLs
  • Date and time of access
  • Login activity, search queries, and cart activity
OTP Authentication Information

When using OTP login or verification, we may collect mobile number verification records, OTP request timestamps, authentication logs, failed verification attempts, fraud monitoring data, and security device identifiers.

OTP codes are temporary and are not permanently stored in readable format.

How We Use Your Information
  • Processing orders and payments
  • OTP authentication and identity verification
  • Fraud prevention and security monitoring
  • Customer support and communication
  • Delivery coordination and order tracking
  • Warranty processing and dispute resolution
  • Analytics, system improvements, and service optimization
  • Marketing, promotional communication, and legal compliance
Electronic Communications & SMS

By providing your contact details, you consent to receive OTP messages, order confirmations, payment notifications, delivery updates, customer support messages, service announcements, promotional SMS messages, marketing emails, and reminder notifications. Users may opt out of promotional communications where applicable, but transactional and security-related communications may still be sent.

Cookies & Tracking Technologies

We use cookies and similar technologies to maintain login sessions, remember preferences, improve website performance, analyze traffic, personalize content, support security, enable analytics, and improve advertising effectiveness.

Disabling cookies may impact website functionality.

Analytics & Advertising

We may use third-party technologies such as Google Analytics, Facebook Pixel, remarketing services, conversion tracking, advertising networks, and analytics platforms to understand user behavior, improve services, measure advertising effectiveness, and personalize marketing.

Sharing of Information

We may share information with trusted parties where necessary, including:

  • Hosting providers, SMS providers, OTP providers, and payment processors
  • Analytics providers, customer support systems, and logistics partners
  • Banks, financing providers, and installment providers
  • Government or regulatory authorities where required by law
  • Successor entities in connection with mergers, acquisitions, restructuring, or business transfers
Data Retention

We retain information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, maintain records, process warranties, and meet accounting, taxation, audit, or regulatory requirements.

Security Measures

We implement reasonable safeguards including:

  • SSL encryption and secure hosting
  • Restricted access controls and authentication systems
  • Fraud monitoring, firewalls, and activity logging
  • Malware protection and security monitoring
Your Rights

Subject to applicable laws, users may request to:

  • Access personal information
  • Correct inaccurate information
  • Update account details
  • Request deletion
  • Object to certain processing
  • Withdraw marketing consent
  • Request copies of stored information
Children’s Privacy

Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent. If such information is discovered, we will take reasonable steps to remove it.

Third-Party Links & Services

The website may contain links to external websites, applications, or services. We are not responsible for the privacy practices, security, content, accuracy, or policies of third-party services.

Fraud Prevention & Security Monitoring

To protect customers and the company, we may monitor transactions, verify identities, investigate suspicious activity, delay or refuse transactions, report suspected fraud, and cooperate with law enforcement.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes become effective immediately upon publication on the website. Continued use of the website constitutes acceptance of revised policies.

Governing Law

This Privacy Policy shall be governed by the laws of the Republic of Maldives. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Maldives.

Contact Us

Dreams Mobile

Customer Hotline: +960 7926111
Email: sales@dreamsmobile.com 

Subscribe our Newsletter Subscribe our Newsletter Subscribe our Newsletter Subscribe our Newsletter
Subscribe our Newsletter
Sale 5% off all orders

Subscribe our Newsletter